Privacy Policy
Your personal information security is a top priority for us.
As the data controller, Key Compliancy Limited manages any data collected from you in accordance with applicable data protection laws. We will detail the types of data we use, how we utilise it, and the choices and rights you have concerning your data. We comply with current data protection regulations in the UK and EU.
Future updates to our Privacy Policy will be posted on this page.
Inquiries About Our Services
If you’re seeking information or a quote, you can reach us by phone or by filling out an online form.
We will request some basic contact information (phone number, email, and name) and note your specific needs.
Our team will use this information to identify the best product options for you. You can request to stop receiving tailored offers at any time.
Purchasing Licenses or Services
The information required for purchasing a license may vary based on several factors, including whether we’re acting as your account administrator or working with one of our resellers, or if the account is managed in-house. We will provide only the relevant information needed for account access.
We collaborate with resellers to ensure that any data shared with them is adequately protected and adheres to our privacy and data security standards. We will securely store the following data:
• Names of Students
• User IDs
• Location
• Department
• Contact details (email address, phone number, and address of account administrators)
In some cases, an account administrator (employer) may also request:
• User ID (e.g., payroll ID, employee number)
• Date of Birth
• Job Title
Account Communication
It's crucial for us to contact you via email, phone, or mail using the details provided during your account activation. This may relate to:
• Forgotten login details
• Profile updates
• Resetting login credentials
• Activating new courses or services
Future Marketing
We will contact you with offers, promotions, or product details under the following conditions:
• You have an active account with us.
• You previously had an active account that may now be dormant, awaiting renewal instructions.
We will securely use your contact information and details about your prior activity, including data collected digitally when you visit our websites. Additionally, we may track how you interact with any marketing emails we send, such as whether you open them and what actions you take afterwards. This information can help us tailor the marketing messages you receive. You can request to opt out of our marketing communications at any time, and any current marketing campaigns already in progress will continue until completion. All marketing emails will include an ‘unsubscribe’ link.
Key Compliancy Limited does not sell, trade, or rent your personal information to any third parties unrelated to your account with us.
Digitally Collected Information
Information gathered digitally may include your IP address, browser data, cookies (data stored on your device), and general usage of our website. This information can serve various purposes, including providing aggregate insights into how users access our site and personalising your service by displaying our pages correctly.
Your Rights Regarding Your Data
You have the right to access your personal data held by us at any time. To request this, please email accounts@elearningate.com. We are required to provide the requested information within 30 days.
Please specify if you are looking for particular data. We will process your data only as long as necessary, after which it will be securely deleted.
For any concerns about data processing or corrections needed, please contact accounts@elearningate.com. Inactive accounts will be removed from our servers, and all associated data will be purged. Each account administrator is responsible for exporting relevant training records before the expiration date or when an account is closed before its expiry date (e.g., early cancellation). Regularly exporting records as a backup is advisable. Key Compliancy will retain data for only 7 days after account closure, including expired or cancelled accounts with no activity.